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NASA culture led to Columbia crash

BLAME for the loss of the shuttle and its seven crew in February rests with NASA’s management culture. These failings extended to or even emanated from NASA chief Sean O’Keefe, says the final report of the Columbia Accident Investigation Board (CAIB), published this week.

In one of its sharpest criticisms, the CAIB says that time pressure imposed by O’Keefe to appease Congress played a significant role in causing managers lower down the line to downplay risks and sweep aside clear warning signs. In particular, pressure to complete the core of the International Space Station by February 2004 left NASA engineers feeling “under the gun” – and led one to warn that “we had a train wreck coming”.

It was partly as a result of that pressure, the board concluded, that after a serious foam-insulation strike during a launch of the shuttle Atlantis in October 2002, managers classified the strike as an “action item” rather than a more serious “in-flight anomaly” that would have grounded the fleet. That decision allowed Columbia’s fatal mission, STS-107, to go ahead.

And, as the board’s hearings over the past 7 months had already made clear, it was a similar impact by falling foam – only this time an even larger piece – that blew a dinner-plate-sized hole in Columbia’s wing and allowed hot gas to penetrate and tear the craft apart during re-entry.

The CAIB says cultural problems extended through NASA’s upper management, whose attitudes throughout the Columbia flight, and the months leading up to it, showed clear signs that schedule pressures were forcing ever-greater compromises and leading managers to override their own engineers’ judgement.

The report reveals no less than eight “missed opportunities” after Columbia’s launch to understand the damage. As early as the mission’s second day, requests were passed up through the line of command to get satellite images to assess the damage caused by the foam impact, but every request was blocked. Inspections by the crew were also ruled out.

This attitude stemmed in part from a belief that nothing could have been done about a wing breach. But the CAIB strongly disputes this, believing it would have been “challenging but feasible” to launch a rescue mission and save the entire crew (New Scientist, 22 March, p 36).

The report’s language is often scathing. It says that NASA is “in denial” that its safety panel was understaffed, underfunded and ineffective, and that the agency did not even follow its own rules. Its meetings “stifled professional differences of opinion”. NASA’s view of its own culture and procedures, it found, “did not reflect reality.” And, in words that echo physicist Richard Feynman’s comments on the 1986 Challenger accident, it says “bureaucracy and process trumped thoroughness and reason”.

The CAIB declares NASA incapable of policing itself. Its “history of ignoring external recommendations”, the CAIB says, left it with “no confidence” the shuttle can be operated safely without outside supervision.

Legislators will begin hearings on NASA next week, and requests for funds to improve the shuttles will face heated debate.

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