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Feedback: eHarmony’s love formula fails to woo ad watchdog

Feedback is our weekly column of bizarre stories, implausible advertising claims, confusing instructions and more

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Love formula

IS ALL fair in love and war? The UK’s Advertising Standards Authority (ASA) thinks not, since it has . “Step aside, fate. It’s time science had a go at love,” London commuters were told, “eHarmony’s scientifically proven matching system decodes the mystery of compatibility and chemistry so you don’t have to.”

The complaint was filed by a man who should know: Lord Lipsey, the joint chairman of the All Party Parliamentary Group on Statistics, and himself a former member of the . The body ruled that consumers were likely to interpret the advert as meaning there was significantly more chance of finding love through eHarmony than alternative methods, a feature the company could not demonstrate in the evidence submitted to the regulator.

The ASA’s report noted that while the site’s couplings boasted fewer break-ups than competing websites, the rate of matrimonial disharmony was still higher than that found among couples who had met more organically on the web.

It’s not the first time the eHarmony love boat has sailed into choppy waters. Famously exacting in its standards (the site will not accept applications from those who are too depressed, too married, or too-frequently divorced), eHarmony also faced lawsuits over its refusal to offer matchmaking services to gay and lesbian couples, a problem it claimed was too difficult for its love scientists to crack. eHarmony settled one lawsuit in 2008 by creating a separate service for same-sex couples, Compatible Partners, which was not linked from the eHarmony website at the time. Subscriptions were not linked either, so bisexual singles had to pay twice to see matches from both genders across the .

Why the reticence? An educated guess might point toward co-founder Neil Clark Warren, a clinical psychologist and graduate of the Princeton Theological Seminary, who launched the company in 2000 with help from Focus on the Family, a non-profit . In a 2002 interview, Warren said that he took “a real strong stand against same-sex marriage”, and the site “may as well be” a Christian organisation.

“”Thai penis whitening raises eyebrows,” reports the BBC. Terry Jeffries says: “I bet customers weren’t expecting that.””

The ruling is a dent in eHarmony’s quest to be seen as “the science behind the butterflies”; a matrimonial algorithm that perhaps requires being faithful in more ways than one.

Flight of fancy

THE UK government is keen to crack down on the use of drones, perhaps because people keep using them to deliver drugs to prisons, or maybe because they undermine the state’s monopoly on airborne surveillance platforms. However, these are not compelling arguments, so the government commissioned a report into the consequences of a collision between a drone and a commercial aircraft, which became a key factor in introducing regulations.

Yet the results were never released in full to the public. We may now know why: having obtained a copy of the study, reveals test crashes failed to penetrate aircraft cockpit windows, and serious damage was only recorded during less rigorous preliminary tests, where javelin-like drone components were fired at panes of leftover glass held down with laboratory clamps. Reassuring for airline passengers, but less so for a government keen to make the case for tighter rules on drones.

When the official summary was published, these less-rigorous tests were presented alongside the full-scale impact studies, giving the appearance that the threat from errant drones to UK aircraft was particularly acute. A registry of drone users was announced soon after.

Dirty mouth

PLANETARY scientist Sarah Hörst wanted to talk to her Twitter followers about a paper in Deep-Sea Research Part II that her colleague spied: “Assessing the apparent imbalance between geochemical and biochemical indicators of meso- and bathypelagic biological activity: what the @$#! is wrong with present calculations of carbon budgets?” , plant developmental biologist Tom Bennett offered a more succinct article from Cell Press, titled “Canalization: What the flux?” , readers.

Pack your trunk

cruise ship cartoon

THE first incomprehensible units of the new year are upon us. Gillian Peall spotted the strange measurements in January’s Into the Blue, a magazine published by The Bolsover Cruise Club. This tells her that the new Royal Caribbean cruise liner, Symphony of the Seas, will weigh more than 17,000 African elephants. Gillian says “Frankly, I can’t imagine one African elephant, let alone 17,000”.

Why, Gillian, it’s about the same as 1280 blue whales unit for an ocean vessel?

Life of the party

THE curing power of candles: “I would like to take issue with an item in Feedback on birthdays,” says Colin Jacobson (6 January). “You report that ‘birthdays cause ageing’, when it is really the complete opposite. They are, in fact, extremely beneficial to one’s health.”

Colin says it is “indisputably proven” that the more birthdays you have, the longer you live.

You can send stories to Feedback by email at feedback@newscientist.com. Please include your home address. This week’s and past Feedbacks can be seen on our website.

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